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They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service.
As such the value of this license for players depends largely on the professionalism of the ADR service utilised. You can find further information regarding this regulator's complaint policies here.
Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints.
Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA.
Accessible support for customers is something for everyone to strive for. Hopefully it continues and even improves. Their focus have also been on offering good variants on these traditional games like their offer of playing french, european or american roulette as an example.
Slots remain the biggest with lots of Jackpots. No wonder, considering there are so many games to choose from, among which Netent, Microgaming and many other software providers.
Most of these can be played on your phone as well! On top of that, they have a live casino as well. Customer support is one of the things they pride themselves on.
Deposits and withdrawls are fast and safe, plus you can choose from all the payment methods you can possibly want.
Unique selling points are their loyalty program and constant innovation. But don't take our word for it, you can find out for yourself.
Gamble responsibly. Upon deposit, make sure that the bonus option in the cashier is ticked and mind these terms and conditions:.
Overall, the rules are clear and, for the most part, player-friendlier than average. The fact that all video slots, even the ones with exceptionally high RTP, like Big Bad Wolf, Dead or Alive, and Bloodsuckers count towards the 40x rollover in full , which is rare.
Cashouts are quick — they strive to send you your money within 24 hours , all year round. All in all, the sorting tools on desktop and mobile come really handy and are among the best in the industry.
Table and card games can be played for free and for real money as well, including a separate video poker area. Please refer to specific Promotional Terms.
Funds cannot be transferred from your account to the account of another User or vice versa. You may withdraw any withdrawable funds from your account at any time.
The right to withdraw these funds is subject to our regulatory obligations being fulfilled including source of funds and verification checks.
Unfortunately MasterCard does not currently provide this functionality. In line with the applicable laws, Dumarca will remit amounts only to the same payment method from where the funds deposited into your account originated.
Without restricting our ability to rely on other remedies that may be available to us, we may cancel any of your withdrawal requests or void any winnings if we suspect that you are:.
Deposits to and withdrawals from an account shall at all times be made through a Financial Institution or a Payment Solution Provider.
For further information please see here. If you have any complaint regarding the Website or any of our services, you can email customer support on support verajohn.
If Users have a query with regard to any particular transaction, Users may also contact Dumarca at support verajohn. Dumarca will review any queried or disputed transaction promptly.
Any complaints should first be raised with our Customer Services team. We acknowledge all emails received from our customers within 24 hours.
If you do not agree with the decision made by our Customer Services team, you can escalate this complaint to the Customer Support Manager at complaints verajohn.
We will endeavour to send a final response to all complaints within 8 weeks of receipt. The ODR platform will aid in the resolution of your complaint by facilitating communications between parties.
You may, at your discretion, ask us at any time to exclude you from placing any transactions on the Website for a specific time period. You can do this online, by visiting the Limits sections of your account, or by contacting Customer Services.
In asking us to exclude you, you acknowledge and agree that we will suspend your account and prevent you from gambling on the Website for the time period requested.
Applying a self-exclusion will not affect any pending withdrawal, unless verification documents are requested in line with our Know Your Customer process.
The self-exclusion will be applied to all websites operated by Dumarca. You are able to extend the self-exclusion to our Group. There may be a short delay in applying the self-exclusion to websites operated by other members of our Group.
Please note that the self-exclusion will not apply to websites not listed within our group, as those companies are not members of our group. When you self-exclude, we will attempt to return your withdrawable funds to you.
If, after a reasonable period, we are not able to return your withdrawable funds because, for example, we are not able to contact you , we may donate the relevant amount to a charity of our choice.
It is not possible for us to override or remove any self-exclusion period once set across all websites operated by Dumarca.
Bonuses may expire during the suspension of your account; we cannot reinstate any expired bonuses once the account is re-activated.
If you wish to reactivate your account after the period of self-exclusion has expired, you may only do so by contacting Customer Services and requesting the self-exclusion be lifted.
Any request to remove the self exclusion after the specified period has expired will be subject to a "cooling off" period, after which your account will be re-activated.